Title: Modifying Analog Trunk Gains by Increasing or Decreasing dB Levels 
Category: Technical Bulletin 
Technical Note Number: 0141 
Release Date: 01/20/05 

Products Affected: Hardware:

 
Software:

 
SG-8: SG-12: ST4, r3: 
SG-24: SG-T1: ShoreTel5, R1.1: 
ShoreTel5, R1.2: 


(Contact ShoreTel support before attempting 
on any versions not listed above!) 

SG-E1: 


ShoreTel Converged 

Conference Bridge: 


Teleworker: IP Phones: 


Description of Problem:
When calls are placed or received on Analog Trunks the volume is too low. 


Workaround: 
If you would like to increase either the volume level perceived by outside callers or by inside 
users, this procedure is for you. 


Please Note: 
The defaults setting for dB levels in the Shoreware.mdb is 0.0dB, It is not recommend going 
beyond +6dB gain and do not move in a Negative direction such as -1dB etc… 
You must have Micorsoft Access 2000 or above to access the ShoreWare.mdb file. 


**Caution** 
This procedure should only be performed when TMS can be reset.


Modifying Analog Trunk Gains by Increasing or Decreasing dB Levels 


Make a backup of the Shoreware.mdb file


1. Open the customer database 
This is usually located in: 
C:\Shoreline Data\Database\ShoreWare.mbd 

2. Open the ports table (See Figure 1A) 
Rev: 042004cg 1 


Figure 1A 
Modifying Analog Trunk Gains by Increasing or Decreasing dB Levels 

3. Modify the RxGain or the TxGain for the trunk or trunks of interest. (See Figure 2A) ** 
Trunks can be identified in Director by going to the switches page and find the switch with the 
trunk you wish to modify. 
The Description of the trunk on the Switches page will be the PortName of the trunk. 

**Caution** 
If you are uncertain of the trunk, please contact the ShoreTel TAC for assistance.


Rev: 120401cg 2 



Figure 2A 

Modifying Analog Trunk Gains by Increasing or Decreasing dB Levels 

Outside Caller Increased Volume 
To increase the perceived volume on the analog trunk to the OUTSIDE CALLER, you must 
modify the RxGain column for the trunk or trunks of interest. 

Inside User Increased Volume 
To increase the perceived volume on the analog trunk to the INSIDE USER, you must modify the 
TxGain column for the trunk or trunks of interest. 

Modifying Analog Trunk Gains by Increasing or Decreasing dB Levels 

Modification Procedure: Assuming MS Access is on the server 

Modify the table entry based on Table 1 or Table 2. 
Close the database 
Stop and Restart TMS.
Make a call a determine success. If more or less gain is needed, go to step A. 


Rev: 120401cg 3 



Table 1. Outside Caller Gain Tables 

RxGain Perceived Volume 
Increase (dB) 
37 0.0 
47 +1.0 
57 +2.0 
67 +3.0 
77 +4.0 
87 +5.0 
97 +6.0 

Table 2. Inside User Gain Tables 

TxGain Perceived Volume 
Increase (dB) 
36 0.0 
46 +1.0 
56 +2.0 
66 +3.0 
76 +4.0 
86 +5.0 
97 +6.0 

Note: You can restart TMS from the Main Server Maintenance Page. 

Rev: 120401cg 4